At Prestige Collection, we respect your privacy and are committed to protecting the personal information you provide when visiting or shopping through our website, prestigecollection.com.co. This Privacy Policy explains how we collect, use, protect, and manage your information.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use Prestige Collection, we may collect certain information to provide and improve our services.

Personal Information

Depending on how you interact with our website, we may collect information such as:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order and transaction information
  • Account information
  • Information you provide when contacting us
  • Other details voluntarily submitted through forms or checkout

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visits
  • General website usage information

This information helps us understand how visitors use our website and improve the overall shopping experience.

2. How We Use Your Information

Prestige Collection may use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Communicating about your orders
  • Responding to questions and requests
  • Improving our website and services
  • Personalizing your shopping experience
  • Sending promotional communications where permitted
  • Detecting and preventing fraudulent or unauthorized activity
  • Maintaining website security
  • Complying with applicable legal requirements

We only use personal information for purposes that are reasonably connected to our business operations and your interaction with our website.

3. Payment Information

When you make a purchase, payment information may be processed through third-party payment providers.

Prestige Collection does not intentionally store complete payment card details on its own servers unless specifically required and permitted by applicable law. Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Prestige Collection may use cookies and similar technologies to improve website functionality and understand visitor behavior.

Cookies may help us:

  • Remember preferences
  • Keep shopping-related information available
  • Improve website performance
  • Understand website traffic
  • Analyze how visitors interact with our pages
  • Support relevant marketing activities

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

5. How We Share Information

We do not sell or rent your personal information as part of our ordinary business practices.

We may share necessary information with trusted service providers who help us operate our website and fulfill orders, such as:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • Analytics and technology providers
  • Customer service providers
  • Marketing or communication platforms

These parties should only receive information necessary to perform their services.

We may also disclose information when required by law, legal proceedings, government requests, or when disclosure is reasonably necessary to protect our rights, users, property, or website security.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. These websites operate independently and may have their own privacy policies.

Prestige Collection is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

8. Marketing Communications

If you choose to subscribe to promotional communications, we may send you information about new products, offers, collections, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Transactional communications related to orders or services may still be sent when necessary.

9. Children’s Privacy

Prestige Collection does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, which can include the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your data is used
  • Opt out of certain marketing communications

To make a privacy-related request, please contact Prestige Collection using the contact information provided on our website.

12. Changes to This Privacy Policy

Prestige Collection may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

When we make changes, we will update the Last Updated date at the beginning of this policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way your information is handled, don’t hesitate to get in touch with Prestige Collection through the Contact Us section of our website.

Website: Prestige Collection

Prestige Collection is committed to maintaining a transparent and responsible approach to customer privacy and data protection.