Welcome to Prestige Collection. These Terms & Conditions govern your access to and use of our website, products, services, and online shopping experience. By visiting our website or placing an order, you agree to comply with these terms.
Please read these Terms & Conditions carefully before using our website. If you do not agree with any part of these terms, please do not use our website or place an order.
1. About Our Website
Prestige Collection operates an online fashion and clothing store through prestigecollection.com.co. We provide customers with access to clothing, fashion products, accessories, and related products displayed on our website.
We reserve the right to update, modify, add, or remove products, prices, descriptions, images, and other website content at any time without prior notice.
2. Eligibility
By using our website, you confirm that you are legally capable of entering into a purchase agreement under the applicable laws of your country.
If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, colors, sizes, and other information displayed on our website are accurate.
However, slight differences may occur due to:
- Screen and monitor settings
- Lighting conditions in product photography
- Manufacturing variations
- Differences between product batches
- Availability of specific colors or sizes
We do not guarantee that every product image or color will appear exactly the same on every device.
4. Prices
All product prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing errors, promotional errors, typographical mistakes, or inaccurate product information. If an order has been placed at an incorrect price due to an obvious error, we may contact you before processing the order.
Any applicable taxes, delivery charges, customs duties, or other fees will be handled according to the applicable order and destination requirements.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to accept, reject, cancel, or modify an order where necessary.
Orders may be cancelled or refused in circumstances including:
- Product availability issues
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect customer information
- Payment problems
- Delivery restrictions
- Other circumstances that prevent successful fulfillment
If we cancel an order after payment has been received, any applicable refund will be processed according to our refund procedures.
6. Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
This may include:
- Full name
- Email address
- Phone number
- Billing information
- Shipping address
- Payment information
- Other information required to process an order
Prestige Collection is not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.
7. Payments
Customers must provide valid payment information when completing an order.
Payment must be successfully authorized before an order can be processed or shipped.
We reserve the right to use third-party payment providers and may decline or cancel transactions where payment authorization fails or where a transaction appears suspicious or unauthorized.
8. Shipping and Delivery
We aim to process and dispatch orders within the estimated timeframe provided during the purchasing process.
Delivery times may vary depending on:
- Destination
- Shipping method
- Product availability
- Courier delays
- Public holidays
- Customs procedures
- Weather or other circumstances outside our control
Estimated delivery dates are provided for guidance and are not guaranteed unless specifically stated otherwise.
Once an order has been handed to the shipping carrier, delays caused by the carrier or circumstances beyond our reasonable control may not be directly controlled by Prestige Collection.
9. International Orders
For international orders, customers may be responsible for applicable customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
Customers are responsible for understanding and complying with the import requirements applicable to their location.
Prestige Collection cannot guarantee that every product can be legally imported into every country.
10. Returns and Exchanges
Returns and exchanges are subject to our applicable return policy.
Products must generally be returned in their original condition and may need to include original tags, packaging, and other included materials.
Items that have been worn, washed, damaged, altered, or otherwise used may not qualify for return or exchange.
Certain products may be excluded from returns due to hygiene, customization, final-sale status, or other applicable restrictions.
Before returning an item, customers should contact our customer service team and follow the applicable return instructions.
11. Refunds
Approved refunds will be processed according to the applicable refund policy and payment method.
Processing times may vary depending on the payment provider or financial institution.
Shipping charges, customs duties, taxes, or other fees may be non-refundable where permitted by applicable law.
We reserve the right to inspect returned products before approving a refund.
12. Damaged or Incorrect Items
If you receive a product that appears damaged, defective, or different from the product ordered, please contact us as soon as possible.
We may request photographs, order information, packaging details, or other information necessary to investigate the issue.
After reviewing the circumstances, we may provide an appropriate solution in accordance with our applicable policies and legal obligations.
13. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent purposes
- Attempt to gain unauthorized access
- Interfere with website security
- Upload malicious software or harmful code
- Copy or misuse website content
- Attempt to disrupt website operations
- Use automated systems to abuse or overload the website
- Engage in activities that violate applicable laws
We reserve the right to restrict or terminate access where misuse of the website is suspected.
14. Intellectual Property
Unless otherwise stated, the content available on our website may include trademarks, logos, product images, photographs, graphics, text, designs, product descriptions, and other materials owned by or licensed to Prestige Collection.
This content may not be copied, reproduced, modified, distributed, published, or commercially exploited without appropriate authorization.
Unauthorized use of website content may violate applicable intellectual property laws.
15. Third-Party Services
Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, or other technology providers.
Third-party services may operate under their own terms and privacy policies. Prestige Collection is not responsible for the independent policies or practices of third-party providers.
16. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee uninterrupted, error-free, or completely secure access at all times.
The website may occasionally become unavailable due to:
- Maintenance
- Technical problems
- Server issues
- Security incidents
- Internet or network failures
- Events beyond our reasonable control
17. Limitation of Liability
To the maximum extent permitted by applicable law, Prestige Collection shall not be responsible for losses or damages resulting from circumstances outside our reasonable control.
This may include delays caused by shipping companies, customs authorities, payment providers, technical failures, natural events, or other external circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.
18. Force Majeure
We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.
These circumstances may include natural disasters, severe weather, government actions, transportation interruptions, labor disputes, internet outages, cyber incidents, pandemics, or other unforeseen events.
19. Privacy
Your use of our website may involve the collection and processing of personal information.
Any personal information collected through our website should be handled in accordance with our applicable Privacy Policy.
Customers should review our Privacy Policy to understand how information may be collected, used, stored, and protected.
20. Changes to These Terms
Prestige Collection may update or modify these Terms & Conditions from time to time.
Any changes will become effective when the updated version is published on our website, unless another effective date is stated.
We recommend reviewing this page periodically to remain informed about the current terms.
21. Governing Law
These Terms & Conditions shall be interpreted and applied according to the applicable laws governing the transaction and the rights of the customer.
Where mandatory consumer protection laws apply, nothing in these Terms & Conditions is intended to remove or restrict those rights.
22. Contact Us
If you have questions about these Terms & Conditions, orders, returns, payments, or other website matters, please contact Prestige Collection through the contact information provided on our website.
Website: https://prestigecollection.com.co/
Business Name: Prestige Collection
Contact Email: Please use the official customer-service email displayed on our website.
23. Acceptance of Terms
By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
If you do not agree with these terms, please discontinue use of the website.
Prestige Collection reserves the right to enforce these Terms & Conditions to the extent permitted by applicable law.